Warranty Policy

General Warranty and Product Fault Information

Welcome to EBIKE100. Thank you for choosing our products. We are committed to providing high-quality products and reliable after-sales support. This warranty policy outlines the scope of coverage, exclusions, and conditions for warranty service.

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What Is Not Covered Under Warranty?

While we strive to offer comprehensive support, please note that the following are not covered under the warranty:

• Damage caused by accidents, misuse, neglect, stunt riding, or use in commercial or rental environments

• Improper assembly, incorrect fitting, or insufficient maintenance

• Labour charges associated with repair or replacement

• Items that are beyond their warranty period

• Pre-owned items (our warranty is non-transferable and only applies to the original purchaser)​

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Warranty Duration

All of our products come with a 12-month warranty from the date of purchase.

Please note: E-bikes purchased as part of a promotion, sale, or special discount campaign come with a 6-month limited warranty. Promotional items are not eligible for the standard 12-month warranty.

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Coverage Overview (excluding damage caused by misuse or external factors):

• 12 months for factory defects related to the main body frame, including structural elements
  Please note: The handlebar, headset, and fork are not included as part of the body frame in this section.

• 12 months for manufacturing faults in the battery, charger, and motor hub
  Please be aware that natural battery performance deterioration over time is not covered.

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Items Not Covered by Warranty:

• Wear-and-tear components such as tyres, brake pads and cables, spokes, and wheel sets are not included under warranty.

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When Warranty Claims May Not Be Accepted

Unfortunately, warranty claims may not be approved under the following conditions:

• Exposure to harsh environmental conditions (e.g., humidity, heat, power surges, dust, etc.)

• Minor cosmetic imperfections (e.g., scratches or marks) that do not affect product safety or performance

• Damage caused by negligence, misuse, tampering, or accidental impact

• Evidence of water damage in any part of the bike

• A broken tamper-proof seal on the control panel

• Lack of proper maintenance or unauthorized modifications

• Normal wear and tear from regular use

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Important Warranty Conditions

• The warranty period is not extended or renewed following a repair or replacement.

• A valid proof of purchase (e.g., sales receipt or invoice) is required to process a warranty claim.

• The warranty is non-transferable and applies only to the original purchaser.

• Warranty coverage is limited to products purchased directly from EBIKE100 or EBIKES VICTORIA.

• All approved warranty repairs must be performed by EBIKE100 or EBIKES VICTORIA authorized personnel.

• To the extent permitted by law, any implied warranties or conditions are excluded.

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Need Assistance?

If you have any questions about this warranty or would like to submit a claim, please don’t hesitate to contact our customer support team. We’re here to help and ensure you enjoy a safe and smooth riding experience.